The customer is always right … except when they aren’t. Has this ever happened to you? You enter the customer’s office with a smile and a ready handshake only to be greeted with a scowl and gruff hello. Then the customer unloads his frustration on you. But you know what the customer is saying is wrong. Great salespeople know not to argue but to ask questions to understand the customer’s assertion.
The Value Of A Good Relationship
A solid, mutually respectful relationship is vital for winning and keeping business. When the customer has a problem, the first person they want to call is you, the sales person. It’s your job to sort out the issue and manage the resolution. Great salespeople remember Occam’s Razor: “All else being equal, the simplest solution is usually the best one.” to resolve a customer’s problem….