It happens. Years of a mutually beneficial relationship come to an end because your company screwed up and caused irreparable harm to the customer. But great salespeople know “I’ll never buy from you again” never lasts forever. Like Yoda, the legendary Jedi Master from Star Wars, great salespeople are wise and patient. They watch for opportunities for fixing a broken relationship.
Watch For Opportunity
Time heals all wounds, it has been said. Rose Kennedy had a slightly different take. She said the wounds remain but the pain lessens. Same happens in broken business relationships. Remember, at some point the relationship was mutually beneficial. Great salespeople keep in touch with past customers. They look for opportunities to rebuild the relationship….