Salestools

This blog was first posted at Thanksgiving 2019. Thanksgiving is a holiday celebrated in the United States on the fourth Thursday in November. Thanksgiving is also celebrated at different times in many other countries. The early Thanksgiving celebrations were to pause and show gratitude for the harvest of the previous year and the sacrifices making it possible. In our family we gather with friends and relatives to mark the day with pleasant conversation, sumptuous food and of course a glass (or two) of wine. As we enjoy the meal together we take turns saying what we are particularly grateful for.

Great Salespeople Are Thankful
Image by GraphicMama-team from Pixabay

A Grateful Attitude

Great salespeople approach their work and their life with a grateful attitude. They don’t presume success as they begin each sales pursuit. But at each step along the path to winning the deal they are thankful. Even when success seems remote, great salespeople celebrate the lessons learned from the failure. Like those early Thanksgiving celebrations for a bountiful harvest, great salespeople appreciate the journey to sales victory. Although we celebrate each accomplishment along the way, great salespeople defer gratification until the deal is done….

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Most sales are made way before the great salesperson asks for the order. That’s what I mean by qualify hard – close easy. Think back over your most successful sales. When did you know the prospect was going to buy from you? What conversations did you have before you felt the commitment? Did you really have to ask for the order?

Great Salespeople Win When They Qualify Hard – Close Easy
Image from Pixabay

The Journey To Close

My sales experience has been with products having long sales cycles. So I had to “qualify hard” over many sales meetings. When I asked good questions and listened well, I found the prospect usually convinced themselves my solution was a good deal. I understood their decision making process. I had a good relationship with the decision maker and his team. We had a common understanding of the problem they wanted to solve and the amount the prospect felt was a reasonable to invest. Great salespeople have a process to qualify hard – close easy….

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Business-to-business networking is more than schmoozing. Ever been to one of those business gatherings and found cliques of people chatting among themselves? Did you ever wander into a room full of business people only to be overwhelmed by the large crowd? Or as a great salesperson have you mastered the art of business-to-business networking?

What Is Business-To-Business Networking?

Great salespeople look for the opportunity to meet new prospects in a variety of places. They enjoy introducing themselves to potential customers. Sometimes they exchange ideas and take away new knowledge to make them better salespeople. Business-to-business networking is simply meeting with other like-minded people in a formal or casual setting for the purpose of finding new prospects or ideas. Some networking events are small and informal organized by an interested salesperson. Others are formal and require a group membership or registration fee. Trade groups have market focused networking events. Chambers of commerce networking events are more broadly attended….

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Buyers consider a product as a commodity when there is no differentiation between brands or sellers. So what do they base their buying decision on? Price! Buyers pit sellers against each other to get the lowest price on a commodity product. But there are great salespeople who are very successful selling commodity products.

Develop Your USP For Commodity Products On One Component Of The Buying Experience
Image from Pixabay

Break The Commodity Product Mentality

We say there are three components to each purchase: quality, service and price. Buyers can’t get all three but they can choose which two are most important. Commodity products vary by quality. Copy paper made from recycled material is different than that made from new pulp, for example. But the same branded item purchased from multiple distributors has the same quality. So to break the commodity mentality about a product great salespeople focus on service and price….

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It happens. Years of a mutually beneficial relationship come to an end because your company screwed up and caused irreparable harm to the customer. But great salespeople know “I’ll never buy from you again” never lasts forever. Like Yoda, the legendary Jedi Master from Star Wars, great salespeople are wise and patient. They watch for opportunities for fixing a broken relationship.

Great Salespeople are Wise And Patient.
Image from Pixabay

Watch For Opportunity

Time heals all wounds, it has been said. Rose Kennedy had a slightly different take. She said the wounds remain but the pain lessens. Same happens in broken business relationships. Remember, at some point the relationship was mutually beneficial. Great salespeople keep in touch with past customers. They look for opportunities to rebuild the relationship….

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Ever gotten to the end of a sales call and don’t see the next step? Can’t seem to get the information you need to qualify a prospect? When was the last time you lost control of the sales call? Great salespeople know how to ask effective questions and are skilled in active listening. They are skilled at the art of qualifying hard and closing easy.

Active Listening Closes Sales
Image by OpenClipart-Vectors from Pixabay

Asking and Listening Is An Art

All successful selling is asking good, insightful questions and listening to the response. Then asking more questions and more listening. And again asking and listening until the great salesperson has enough information to make a successful presentation. Crafting and asking good questions is art. But understanding the different types of questions is important to the art of asking:

• • • Open-ended questions
    • Closed-ended questions
    • Reversing questions
    • Clarifying questions

Great salespeople have the skill to use each type of question effectively….

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